www.ceotodaymagazine.com CEO Today United Kingdom Awards 2023 24 we care about and what’s most important to us. It defines what it takes to succeed with DPD and why someone’s attitude will always matter more than their qualifications. Passion, Respect, Honesty, Flexibility, Hard Work and Accountability are the six Values that comprise our DNA. We all do our best to live by these six words every day. I was recently asked, ‘Who inspires you most?’ and my answer is, our own people. The DPD team is incredible. We work in a very tough sector. It’s an industry where everyone has to perform every single day, no matter what the weather, the traffic or anything else throws at you. But it creates the most amazing people who go above and beyond, every time. Can you share anything about what you have been working on recently, or what might be on the horizon for DPD UK? We’re making strong progress in the healthcare sector. We began to grow our share of this market during year. In my thirty years with DPD we’ve navigated many economic challenges. The key is not to panic but to stay focused on the bigger picture and I remain confident that in the long run we will continue to benefit from the growth of e-commerce. Looking beyond 2023, we believe that ‘Out of Home’ services will continue to grow in popularity. That’s why we’re expanding our ‘pick up drop off’ partnership with the Post Office. We currently have 3,000 of their branches in our network and this will increase to 4,000 by the end of August. Thanks to this relationship, we’ll be able to increase volumes from customers like Ebay. But whatever happens next in the sector, I think the most important thing is to have a robust yet flexible strategy. There are four elements that help DPD stand out from the crowd and that help us attract great people and great customers: 1. Deliver the best service money can buy 2. Use the best technology available 3. Retain, recruit and develop the most customer centric people in the industry 4. Be the UK’s leader in Sustainable Delivery. My other main responsibility, whatever the economic climate, is to make sure we stay true to the culture or ‘DNA’ that has made us such a successful business in the UK. Our DNA describes who we are, what
RkJQdWJsaXNoZXIy Mjk3Mzkz