we can. Our parent company (La Poste in France) has committed to achieving net-zero carbon emissions by 2040, becoming the first global delivery company to have this target validated by the Science Based Target initiative (SBTi). In 2022 the number of deliveries made by DPD UK using electric vehicles (EVs) doubled to 35 million (15% of current annual volumes) whilst our EV fleet increased to 3,000. We’re on track to deliver 100% of our parcel volumes using only EVs by 2030. Do you have any predictions about how this sector will continue to be shaped in the latter half of 2023 and beyond? Despite the cost-of-living crisis and its impact on consumer spending, our volumes are steadily rising and we’re expecting a busy final two quarters of the Outstanding Leadership for The UK’s Leading Logistics Firm CEO, DPD UK Elaine Kerr www.ceotodaymagazine.com CEO Today United Kingdom Awards 2023 23 Since last we spoke, what new developments have you observed in the UK logistics and delivery sector? This is an important question because one of the keys to business success is staying close to your customers, working alongside them as partners and working out how to exceed their expectations. Every member of our senior management team is involved in customer management, spending a lot of time working directly with them. That gives you a much more rounded view of the business and helps you understand all the issues and opportunities. And the main trend to emerge from conversations with customers – shippers and shoppers alike – is an everincreasing focus on environmental issues. People really care now about reducing carbon emissions. That’s why going green is one of our biggest current priorities – we are rolling out electric vehicles (EVs) as quickly as Elaine Kerr has worked for DPD for nearly 30 years, joining as a Sales Executive based in the North West, followed by roles as Customer Relationship Manager and Head of CRM. She was promoted to the DPD UK senior management team in 2008 as Director of Sales & CRM, then in 2020 became Executive Director, Sales, CRM and Customer Services. She was appointed DPD UK CEO in June 2021. DPD UK has doubled its turnover since 2016 by establishing itself as the go-to carrier for retailers who value a personalised home delivery experience. The company has a Net Promoter Score of 76 and a Trustpilot rating of 4.5. Its 18,000-strong team now delivers over 400 million parcels a year for 7,500 customers, including leading brands such as Asos, IKEA, Selfridges, M&S, Gousto, EE and Next.
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