Ascensos was created in 2013 to transform the customer experience by bringing a fresh and personal approach to customer care. Since then, we have expanded significantly while staying true to that vision. We are now Europe’s leading customer service outsourcing partner, combining world-class customer experience with a digital mindset and the latest technology to shape bespoke CX solutions for tomorrow’s customer needs. At Ascensos, we provide customer experience outsourcing solutions with agility, flexibility and passion. Our renowned entrepreneurial spirit and personal touch are qualities that only an independent, owner-managed business can truly deliver. With several bases across the globe, we are strategically positioned to support our clients’ growth aspirations. Ascensos was born local and has since grown global – but despite our growth, we have always stayed fiercely true to our core values. When our co-founders Dermot and John started Ascensos, they believed in changing the rules. They wanted to offer a different approach - a better approach, focused on doing the right thing for our colleagues, our clients, and their customers. From our Scottish Headquarters in Motherwell, we set out to become the goto-market experts in providing outstanding customer experience. Eight years later, Ascensos has grown exponentially. We have been cited as a ‘best in Europe’ industry benchmark for our partnership approach, our leaderships’ ability to navigate a crisis, and excellence in customer service. We have always maintained our high standards and our personal approach to delivering for our clients and their customers. We continue to stay true to our vision with the advantage of a highly experienced and credible leadership team and an entrepreneurial spirit that only an independent, owner-managed business can truly deliver. At Ascensos, we are a people business. We believe all customers deserve an exceptional customer experience. We take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love your brands, your customers will continue to love you. We call it your unfair advantage because we do things differently. The customer is at the heart of everything we do, and as a partner, we are committed to exceeding expectations. Innovation is a driving force at Ascensos, keeping us – and our clients – ahead of the game. And it doesn’t stop there. We constantly review our performance, listen to and learn from you and your customers to ensure our service is fit for the world we live in, not just today but tomorrow, too. Our ability to adapt our ongoing digital transformation and our approach of putting people first is driven by our growth mindset and culture of continuous improvement. With exciting plans in the pipeline, the Ascensos family will continue to grow in 2022 and beyond. www. ceotodaymagazine . com CEO Today Un i t ed Ki ngdom Awa rds 202 2 Techno l ogy Leade r of t he Yea r CEO of Ascensos John Devlin Innovation is a driving force at Ascensos, keeping us – and our clients – ahead of the game. w w w . a s c e n s o s . c o m 60
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