Elaine Kerr

DPD UK

Profile

Elaine Kerr has worked for DPD for nearly 30 years, joining as a Sales Executive based in the North West, followed by roles as Customer Relationship Manager and Head of CRM. She was promoted to the DPD UK senior management team in 2008 as Director of Sales & CRM, then in 2020 became Executive Director, Sales, CRM and Customer Services. She was appointed DPD UK CEO in June 2021.

DPD UK has doubled its turnover since 2016 by establishing itself as the go-to carrier for retailers who value a personalised home delivery experience. The company has a Net Promoter Score of 76 and a Trustpilot rating of 4.5. Its 18,000-strong team now delivers over 400 million parcels a year for 7,500 customers, including leading brands such as Asos, IKEA, Selfridges, M&S, Gousto, EE and Next.