CEO Today - UK Awards 2023

Outstanding Leadership in Utilities CEO, Northumbrian Water Group Heidi Mottram this to services and customer experience. First and foremost, our core role is as a provider of water and wastewater services, which places us at the heart of our communities and our natural environment. Caring for them is always our priority. Our purpose means we do not just think of the day to day. We know that our activities impact the environment, the communities we serve and our local economies. This means that we think across everything we do for where we can add value to social, cultural, natural and human capital, alongside the financial and manufactured capital direct benefits. We are proud that we are Northumbrian Water and Essex & Suffolk Water – proud not just of our business but our region, customers, community, people and local businesses. We only succeed in our purpose if all of these stakeholders are kept informed, engaged and benefit from everything we do. To make this possible it means real community investment and making sure our activities have a lasting positive legacy. Our Values Our values are the set of guiding principles which collectively define who we are, what we do and how we do it. They make us different from the rest, and allow us to make decisions and take actions. Our values can be seen throughout the business, but they are at their most powerful when they are demonstrated through everything we do at every level to achieve our targets. About Heidi Heidi Mottram (CEO) joined the Board in 2010, when she was appointed as CEO of NWL and NWGL. Ms Mottram is a Non-Executive Director of Eurostar International Limited, Vice-Chair of the North East Local Enterprise Partnership, a member of the CBI Board and Vice-Chair of Newcastle University Council. Ms Mottram was named North East Business Executive of the Year in 2017 recognising her significant contribution to business in the north east of England. She was awarded an OBE in 2010 for services to the rail industry and a CBE in 2018 for services to the water industry and business community. About Northumbrian Water Group We provide water and sewerage services and work hard to be a leading performer in our industry so we can provide you with the best quality water (in Northumbrian Water and Essex & Suffolk Water regions) and an effective sewerage service (in Northumbrian Water region only).. But above all that is our true purpose; our reason for doing what we do. Sustainability is at the core of our purpose. This means protecting and enhancing the environment in everything we do; being the best we can in meeting our customers’ needs and having a positive impact on the communities where we operate. Purpose is designed to convey why a business exists and guide strategy and behaviours; considering the role business can play to improve society and applying www.ceotodaymagazine.com CEO Today United Kingdom Awards 2023 49

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