With over 27 years of experience in the BPO and CX arena, John has partnered with leading global brands such as KFC, Peloton, Aldi, B&Q, and Polo Ralph Lauren. He has delivered scalable solutions that have helped transform their customer service provision and significantly improve their customer experience.
John’s entrepreneurial & leadership skills have allowed him to create specialist teams that are focused on results. His steadfast approach to ‘delivering with a personal touch ensures that he remains involved with each of our clients every step of the way.
Prior to forming Ascensos in 2013, John was the Commercial & Operations Director at beCogent and, post-acquisition by Teleperformance in 2010, was Managing Director across their UK business.
In 2021 John was recognised as a Regional Winner and UK National Finalist at the coveted EY Entrepreneur of the Year awards.
As well as being a fanatic about world-class customer experience, John is equally fanatical about football and previously served as a Director and Chairman of Albion Rovers Football Club.