CEO Today - UK Awards 2022

If you’re looking for a drink or a bite to eat you’ll find a Mitchells & Butlers brand that’s perfect for you. We operate around 1,700 restaurants and pubs all over the UK and work hard each day to offer our customers a great choice of quality food and drink, fast and friendly service and excellent value for money. Our success is based on innovation, listening to customer feedback and ensuring our passionate staff are the best trained in the industry. You already know Mitchells & Butlers, even if you don’t realise it! That’s because we run many of the UK’s most famous restaurant and pub brands, including All Bar One, Toby Carvery, Harvester and Browns, as well as some of its most beautiful and iconic pubs. In fact, we’re the leading restaurant and pub company in the UK, with over 1,700 businesses. So whether you’re looking for a traditional roast dinner with all the trimmings at Toby Carvery, a stylish cocktail at Browns in the heart of London or hand-pulled real ale at the legendary White Horse in Parson’s Green, you’ll always find a warm Mitchells & Butlers welcome that makes you feel right at home. We’ve been at the forefront of the industry since 1898, and this extraordinary depth of experience has helped us become a highly successful company within the UK’s eating and drinking out market, which is worth some £85 billion. Our annual sales are close to £2 billion and we serve around 140 million meals a year, as well as some 430 million drinks. We’ve stayed at the industry’s cutting edge by constantly innovating, ensuring that our business is always driven by new ideas. We’ve developed household names like All Bar One, Toby Carvery and Vintage Inns, and all our brands pride themselves on listening to their customers. In fact, we gather around 700,000 pieces of guest feedback every year, which provide priceless insights for improving our service. Around 44,000 staff help us set the benchmark for the industry, so whichever of our 1,700 restaurants and pubs you visit, you’ll find a warm welcome, great service, outstanding quality and excellent value. We achieve this through awardwinning training for all our staff, worldclass supply chain management, innovative menu development, rigorous food safety practices and by taking our responsibility as a seller of alcohol seriously. Our strategy is clear. We want to ensure customers keep coming back by keeping our brands fresh and building on their reputation for quality, choice, service and value. We want to use the strength of our brands to develop more sites, trading with recognisable and popular offers. With more sites and more customers, we can make the most of our scale in purchasing, marketing and more, and achieve even better returns on investment. And we want to make sure we’ve got the right people in place, with the right training and motivation to ensure our customers always get excellent service. The Company must also continue to be financially sound and we have reduced our debt significantly in recent years. Our remaining debt is guaranteed at very favourable terms against our highquality and cash-generative restaurant and pub businesses, most of which are freehold. However, we intend to be flexible about our property ownership to ensure we make the most of opportunities as they arise. We believe the strength of our brands, the quality of our property and the location of our restaurants and pubs, our great range of food and drink, and the friendly professionalism of our people mean that our business will thrive and successfully grow in the future. We are Mitchells & Butlers. We set the industry standard. www. ceotodaymagazine . com CEO Today Un i t ed Ki ngdom Awa rds 202 2 Hosp i t a l i t y Leade r of t he Yea r CEO of Mitchel ls & Butlers Phil Urban w w w . m b p l c . c o m 39 Our success is based on innovation, listening to customer feedback and ensuring our passionate staff are the best trained in the industry.

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