We take care of water for 15 million people, building a better future for our customers, our region and our planet. Public value is all about what we do, and how we do it. It can have a positive and lasting impact on society and the natural environment. We rely heavily on the environment, which is why environmental protection and enhancement is a key theme. It also covers our approach to providing support for our customers outside the standard remit of a water company, making a positive impact on the communities in which we operate and sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. We’ve had a long commitment to be more sustainable in all areas of the business. Sustainability is a more important consideration as we strike a balance between service to our customers, our impact on the environment and communities, customer bills and future investment. We’re proud of the progress in the last year and continue to work hard to deliver for our customers and the environment. Climate change is one of the greatest challenges for humanity. That’s why we’re totally committed to transforming the way we create and use energy – to help protect our world and water supply for future generations. The projected impact of climate change in our region will add to a difficult situation where water resources are already stressed, and the population is increasing. We believe reducing our greenhouse gas (GHG) emissions and managing the impacts of climate change on our business is essential. This approach will help us to manage the challenges that climate change represents to delivering water and wastewater services. Our purpose To deliver life’s essential service, so our customers, communities and the environment can thrive. Our strategic ambitions Deliver brilliant customer engagement Invest in resilient systems and assets Generate public value. Our priorities Every year we set new priorities to achieve our strategic ambitions. Our values and behaviours Be proud, be blue We celebrate and promote the great things we do. Take care We look after ourselves, our customers and our environment. Take ownership We own problems until resolved. Reach higher, be better We’re always learning, always improving. Passionate about everything we do. We genuinely listen to others, to show that we care. Be respectful and value everyone. We embrace differences and work as a team. www. ceotodaymagazine . com CEO Today Un i t ed Ki ngdom Awa rds 202 2 Ut i l i tes Expe r t of t he Yea r CEO of Thames Water Sarah Bentley w w w . t h a m e s w a t e r . c o . u k 37 Climate change is one of the greatest challenges for humanity.