CEO Today UK Awards 2021

92 CEO TODAY UNITED KINGDOM AWARDS 2021 Heal thcare Diaverum – an independent, global renal service provider Diaverum is a leading global provider of medical care for people with kidney disease. Our core service is the provision of life sustaining haemodialysis, but we also deliver a wide range of other services for patients with renal disease including preventive management, peritoneal dialysis, transplantation and management of comorbidities. The company was founded in 1991 in Sweden where our first dialysis clinic opened under the name of Gambro Healthcare. The business has expanded significantly over the past decade. Our 451 clinics now offer care in 24 countries on four continents, and our 12,000 employees provide six million treatments for almost 40,000 patients every year. Our mission – to enhance the lives of renal patients Kidney failure has a dramatic impact on health and wellbeing, and is a very challenging condition for sufferers to manage. Diaverum believes that everyone deserves a fulfilling life, and we dedicate ourselves to providing individualised, holistic care for every patient, with the aim of maximising quality of life. Delivering life enhancing renal care for every patient is what drives and binds all Diaverum employees worldwide - medical professionals and management teams alike. Diaverum in the UK Turnaround and transformation When Mick Hartnett joined the organisation in 2008 Diaverum UK was a small, loss making operation without a clear identity. Mick built a leadership team and together they set about transforming the company into a sector leader. All aspects of the business were addressed in an attempt to build growth and sustainability, with key focus areas being: understanding true customer needs, alignment of values and goals with the NHS, operational efficiency, and development of a winning culture. Over the past decade the business has grown in size, scope and reputation. We have grown from caring for 200 patients in 2008 to being the largest independent dialysis provider in the UK, caring for more than 3,000 patients via our network of state-of-the-art renal centres. A valued partner to the NHS Diaverum UK works in close partnership with the NHS to deliver high quality renal services for people with chronic kidney disease. We deliver our services from nurse led kidney treatment centres, working closely with NHS Trust nephrology, renal nursing and multidisciplinary teams. We provide a variety of dialysis modalities including haemodialysis, haemodialfiltration, nocturnal dialysis, home haemodialysis and peritoneal dialysis, and we also facilitate a range of nephrology outpatient clinics. Most of our services operate from “Over the past five years we have a tender success rate exceeding 75%. Moreover, we are the only provider in the UK never to have lost a contract.”