CEO Today UK Awards 2021

means to be Centrica and what we need to value in order to be successful. By living our values we will be better able to fulfil our purpose and satisfy the changing needs of our customers. Our Values We know we’re at our best when we feel valued, motivated and at home. That’s why we want to support every colleague to be themselves so that they can thrive and deliver for our customers. Towards this, we’re working to create an engaged team that reflects the full diversity of the communities we serve by 2030. So we’re accelerating diversity at all levels of the company by growing a more inclusive talent pipeline, ensuring we have a culture that promotes and values difference and making access to opportunities fairer - from embracing flexible working to expanding training opportunities and more. Agilty • We are nimble, curious and innovative • We don’t stand still and know when to change • We seek out new things which will make a difference • We are restless, always looking to do better We embrace the ideas and perspectives of others Centrica is a leading energy services and solutions company focused on satisfying the changing needs of our customers and enabling the transition to a lower carbon future. Our business is founded on a 200-year heritage of serving people. We supply energy and services to over 9 million residential and business customers, mainly in the UK and Ireland, through strong brands such as British Gas, Bord Gáis and Centrica Business Solutions, supported by around 7,500 engineers and technicians. In 2020, we accelerated our focus on simplifying and modernising Centrica, to allow us to put customers at the heart of everything we do and focus on our core markets of the UK and Ireland. We have announced plans to exit our stake in oil and gas Exploration & Production and nuclear power generation. The world of energy is changing rapidly and the market positions and distinctive capabilities that Centrica has developed means we are well placed, as we focus on being a leading energy services and solutions company. Our Values Having the right values at the heart of Centrica is essential to our success. Care, delivery, collaboration, agility and courage are values we developed through conversations with employees across the business about what it Our People & Planet Plan Our People & Planet Plan aims to create a more inclusive and sustainable future that supports our communities, our planet and each other. The Plan builds on progress made in previous years and accelerates action through five global goals that are focused in areas that matter deeply to our business and society, and where we’re well placed to make a world of difference. People Supporting every colleague to be themselves to better serve our customers and communities. By 2030, we want to: • Create an engaged team that reflects the full diversity of the communities we serve • Recruit 3,500 apprentices and provide career development opportunities for` under-represented groups. Planet Supporting every customer to live more sustainably. By 2045–50, we want to: • Help our customers be net zero by 2050 • Be a net zero business by 2045 23,846 Employees worldwide 9.2m Residential customers 17,700 Electric vehicle charge points installed since 2013 58% Reduction in our internal carbon footprint since 2015 11GW Of renewable capacity under contract in Europe 71 CEO TODAY UNITED KINGDOM AWARDS 2021 Energy