CEO Today United Kingdom Awards

21 www.ceotodaymagazine.com CEO Today United Kingdom Awards 2019 BANKING ANTÓNIO HORTA-OSÓRIO Executive Director & CEO of Lloyds Banking Group FIRM PROFILE Our business model As a UK focused bank we are well placed to help Britain prosper, delivering for customers, shareholders and the wider society. Our differentiated business model gives us competitive advantage, enabling us to continue to meet our customers’ evolving needs and deliver best-in-class customer experience. What makes us different The successful transformation of our business since 2011 has resulted in a number of distinctive competitive strengths. Our strategy Over the last six years we have successfully transformed the Group, restructuring and simplifying the business whilst enhancing customer experience, Helping Britain prosper and significantly increasing shareholder returns. As we look ahead, changes in the external environment and evolving customer behaviour and expectations are creating significant opportunities that our customer focused business is uniquely positioned to capture. The next phase of our strategy will enhance our existing competitive strengths and create new capabilities, enabling us to respond to these changes and transform the Group for success in the digital world. This will be achieved through four key strategic priorities: continuing to deliver a leading customer experience; digitising the Group; maximising Group capabilities; and transforming ways of working. www.lloydsbank.com ABOUT ANTÓNIO HORTA-OSÓRIO António brings extensive experience in, and understanding of, both retail and commercial banking. This has been built over a period of more than 25 years, working both internationally as well as in the UK. António’s drive, enthusiasm and commitment to customers, along with his proven ability to build and lead strong management teams, brings significant value to all stakeholders of Lloyds Banking Group. António has a Degree in Management & Business Administration from the Universidade Católica Portuguesa, an MBA from INSEAD and has completed the Advanced Management Program at Harvard Business School. External appointments: António is a Non-Executive Director of EXOR N.V., Fundação Champalimaud and Sociedade Francisco Manuel dos Santos in Portugal, a member of the Board of Stichting INPAR and Chairman of the Wallace Collection. Former appointments: António joined Grupo Santander in 1993, having previously worked for Goldman Sachs and for Citibank, and held various senior management positions culminating in becoming Executive Vice President of Grupo Santander and a member of its Management Committee. In November 2004, he was appointed as a Non-Executive Director of Santander UK and, from August 2006 until November 2010, served as its Chief Executive. António is also a former Non-Executive Director of the Court of the Bank of England and Governor of the London Business School.