CEO Today United Kingdom Awards

www.ceotodaymagazine.com 72 CEO Today United Kingdom Awards 2018 HOSPITALITY CARL FILLERY CEO of Boundless ABOUT CARL FILLERY A CEO, Chartered Director, Company Chair and Commercial Director with a 25-year track record of success in creating, developing and leading highly innovative, engaged and motivated businesses across a range of industries, Carl has built a platform for success through an unwavering focus on people. Leveraging an invaluable career foundation at the front-line of the hospitality industry, his career as an executive has grown out of an ability to understand, empathise and advocate for our customer and our people in a changing environment, and critically, to align this insight with operating frameworks and product offerings to drive desired outcomes. Carl has worked for Boundless for over 15 years and became CEO four years ago after a successful career as Chief Operating Officer and Commercial Director at Boundless. He immediately set about an ambitious programme of reform and reinvigoration to take the organisation forward. Communication is vital for the role of CEO and over the past four years Carl’s outstanding skill as a communicator along with his proven leadership qualities have come to the fore as he has secured the support of thousands of members, more than 300 staff. Carl’s management style is one of empowerment. He believes in empowering the team around him while providing the strategic vision and leadership for the organisation. In addition to the central office team, Boundless operates hotels and holiday properties across the UK. Confident in both vision and execution, Carl guides leadership teams to manage the challenges of change while ensuring due recognition to those who innovate, exceed and demonstrate exceptional commitment. Holding a career characterised by accomplishments driving quality and service improvement, Carl is a customer experience enthusiast and passionate change catalyst. Carl believes that by establishing the right working cultures, business results will follow, allowing him to focus a considerable amount of his role as CEO on human capital – cultural change and optimisation, leadership development and the communication of strategic purpose. FIRM PROFILE Boundless (formerly Civil Service Motoring Association) is all about good times. For 95 years we’ve been helping Civil Servants and Public Sector workers get the most out of their free time by providing exciting experiences, such as dining under the wings of Concorde, member events, a range of things to do and content to help inspire. We also offer exclusive savings on holidays, travel, big brands and everyday essentials, run a highly active volunteer community and support several major charities. Wellbeing and work-life balance is key to our audience. It’s not enough for employers to only look after their people at work and forward thinking businesses are supporting their people out of work too. Our team will continue to seek relevant and creative ideas and we’ll never lose sight of the importance of re-energising those who do amazing things behind the scenes in society. Over the years, the profile and needs of our members changed and, in 2016, a major transformation and rebranding process saw us become Boundless. This move allows us to now fully deliver our vision to ‘Champion the discovery of a more extraordinary life’ for our members and our people.