CEO Today United Kingdom Awards

www.ceotodaymagazine.com 14 CEO Today United Kingdom Awards 2018 BANKING CRAIG DONALDSON CEO of Metro Bank FIRM PROFILE CHANGING THE WAY BRITAIN BANKS We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first. A fresh start to banking Metro Bank first opened its doors in the summer of 2010, the first high street bank to open in the UK in over 100 years. Bringing personal service back to banking Every store is open 7 days a week, and from 8am–8pm on weekdays. No need to book an appointment, just walk in at a time that is right for you. Banking. But better We keep our products simple and we do the same for our rates and charges, so you’ll always know exactly what you’re getting. No more nasty surprises in the small print. COMMUNITY AND CHARITY INVOLVEMENT We’re a community bank, with each of our stores rooted in the local community that it serves Our customers and their needs always come first at Metro Bank. We’re a community bank, with each of our stores rooted in the local community that it serves. Being a socially responsible and ethical organisation matters to us – it underpins our culture and how we conduct ourselves every day. This means we’re honest, consistent and transparent with our customers, and focus on providing the very best service and convenience. Metro Bank is a retail and business bank, committed to lending into communities. All of our lending is funded through customer deposits, we have no wholesale funding and no investment bank. This means we are just focused on our serving our customers. CULTURE AND DIVERSITY Our culture Our inclusive culture helps us attract, welcome, celebrate, retain and develop fantastic people. Our culture encourages our colleagues to bring the best they have when helping our customers and supporting each other at work. Our networks We have a number of colleague-led groups, including Women on Work (WOW), Mpride for our LGBT+ colleagues and our most recent group, Mbrace, for our black, Asian and minority ethnic (BAME) community. All groups are open to all colleagues, regardless of race, gender or sexual orientation. ABOUT CRAIG DONALDSON As CEO of Metro Bank, Craig Donaldson is responsible for providing executive leadership to the bank’s rapidly expanding business. He is charged with guiding the bank’s evolution from fresh, new entrant in retail banking to trusted financial services partner to millions of UK customers. From helping define Metro Bank’s brand values, to hiring its inaugural employees and ensuring that the bank’s staff deliver daily customer delight; Craig has been instrumental to Metro Bank from day one. Craig has prior experience in roles including Managing Director of Retail Products & Direct Channels at RBS, as well as senior roles with Barclays and HBOS. He has a degree in Technology and Management from the University of Bradford. Craig is a keen supporter of Sunderland AFC and is lucky enough to have a young family to enjoy.