CEO Today United Kingdom Awards

www.ceotodaymagazine.com 108 CEO Today United Kingdom Awards 2018 TECHNOLOGY NIK PHILPOT CEO of Eckoh FIRM PROFILE Personal, Satisfying and Secure We offer World-Class contact centre experiences to your customers At Eckoh, we specialise in making contact centres more personal, convenient and secure for your consumers. With our end-to-end knowledge and innovative technology, you can provide world-class, multi-channel contact centre experiences that enhance your brand, deliver maximum satisfaction and create greater profitability. Our Story and What it Means For You We’re experts in multi-channel service, PCI security and integration, with over 20 years of award-winning experience in contact centres. Our team has seen every leap in technology — and always managed to stay ahead of the curve, helping our customers to drive more value from their existing investments and transition successfully when the time is right. We’re Trusted by Leading Global Companies Eckoh is a stable company with PLC status. We own our IP and we’re a PCI DSS Level One Service Provider. Large and medium-sized organisations rely on us, every second of every day. Our solutions are selected by finance directors, heads of procurement, operations chiefs, infrastructure managers, solutions/enterprise architects, IT project managers and account teams. Approach What’s different about our approach? The answer is simple: We’re interested in your success. And it really shows. Want a Lasting Business Partnership? Eckoh has a long history in providing first-class, design and deployment solutions along with excellent client service. We develop mutually-rewarding business relationships for the long term, reflected by client retention rates that exceed 98%. We care for every client’s business—as if it were our own. We work hard to truly understand your challenges. And we think and act like business partners, not technical advisors. We Represent a Refreshing Change Our approach focuses on your business goals, rather than restricting you to fitting around a product or any vendor roadmap. We’re dedicated to working alongside you and providing advanced capabilities, practical solutions and highly-responsive support at every stage of the contact centre lifecycle. Unlike many technology vendors, once we deploy a solution, we don’t just walk away. We’ll meet regularly with you to report and review its performance, making recommendations to improve and develop it further. ABOUT NIK PHILPOT Serving as CEO since 2006, Nik brings nearly 30 years of experience to the role as a proven entrepreneur, leader, and visionary within the technology and telecom industries. A founder of Eckoh with over 20 years’ service, Nik’s focus on innovation and growth has driven the Company to become a global leader in consumer and client solutions within the customer contact space. His insight and investment into payment security is transforming the way customers and brands are protected, and has fuelled a climb in Eckoh’s market value of over 500% in just the past three years.